AT&T to Credit Customers for Thursday Outage
AT&T to Credit Customers for Service Outage
AT&T has announced that customers affected by the recent 10-hour outage on Thursday will be credited for a full day of service. The outage impacted over 70,000 users and lasted until late Thursday, affecting AT&T’s 5G network that serves around 290 million people across the United States.
CEO John Stankey Addresses the Outage
CEO John Stankey stated in a letter to employees that the outage was caused by an incorrect process used during network expansion and was not related to a cyberattack. He emphasized the importance of addressing customer impacts, leading to the decision to credit affected users for a full day of service.
Crediting Customers as the Right Step
Stankey mentioned that crediting customers for a full day of service is the right thing to do, acknowledging that outages can have significant impacts on subscribers beyond the surface level. While the exact number of customers receiving the credit or its cost to the company remains unspecified, the credit will be automatically applied, with options available for prepaid customers.
Regulatory Inquiries and Collaborations
The Federal Communications Commission is investigating the incident, while the U.S. Cybersecurity and Infrastructure Security Agency is collaborating with AT&T to understand the cause of the outage. AT&T has assured Mid-Market and Enterprise customers that their concerns will be addressed promptly.
Conclusion
Overall, AT&T’s decision to credit customers for the service outage reflects their commitment to customer satisfaction and accountability in resolving network issues. The company’s quick response and transparency in addressing the situation highlight their dedication to maintaining reliable services for their vast customer base.
